Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Sharp Hour online calendar and appointment scheduling platform (the "Service"), provided by Sharp Hour Ltd ("Sharp Hour", "we", "us", or "our").

Sharp Hour Ltd is a private limited company registered in England and Wales. Our registered office is at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.

By creating an account, subscribing to a paid plan, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to that entity.

These Terms should be read together with our Privacy Policy and our Refund & Cancellation Policy, which are incorporated into these Terms by reference.

Sharp Hour is a software-as-a-service (SaaS) platform that enables users to share availability, accept appointment bookings, synchronise calendars, send automated reminders, and manage scheduling workflows online.

The Service is offered in subscription tiers, including a free plan and paid plans with additional features as described on our website at the time you subscribe.

We may update, improve, or modify features of the Service from time to time. We will use reasonable efforts to avoid materially reducing core functionality of paid plans during an active subscription term without notice, except where required for security, legal compliance, or discontinuation of a feature with reasonable advance notice.

The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation, though we aim to maintain high availability and will address significant outages promptly.

You must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher) to create an account and use the Service. By registering, you confirm that you meet this requirement.

To access certain features, you must create an account by providing accurate, current, and complete information, including your name and a valid email address. You agree to keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately at hello@sharphour.com if you believe your account has been compromised or accessed without permission.

We reserve the right to refuse registration, suspend, or terminate accounts where we reasonably believe information provided is false, misleading, or incomplete, or where use of the Service would violate these Terms or applicable law.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are solely responsible for the content you publish through booking pages, event descriptions, and communications sent via the Service.

You must not:

• Use the Service in any way that violates applicable laws or regulations, including data protection, anti-spam, and consumer protection laws
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload, transmit, or distribute malware, harmful code, or content that is defamatory, obscene, harassing, discriminatory, or otherwise objectionable
• Send unsolicited or bulk communications (spam) through or in connection with the Service
• Attempt to gain unauthorised access to the Service, other accounts, or related systems or networks
• Probe, scan, or test the vulnerability of the Service or circumvent any security or authentication measures
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law
• Use the Service to process or store special category personal data (as defined under UK GDPR) unless you have a lawful basis and appropriate safeguards in place
• Resell, sublicense, or make the Service available to third parties except as expressly permitted under a Team or enterprise plan
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein

We may investigate suspected violations and cooperate with law enforcement where required. Breach of this section may result in immediate suspension or termination of your account without refund, to the extent permitted by law.

Paid features of the Service are offered on a subscription basis. Plan names, features, and prices are displayed on our pricing page and may be updated from time to time.

Fees and currency. Subscription fees are quoted and charged in pounds sterling (GBP) unless otherwise stated. All applicable taxes (including VAT, where required) are your responsibility unless we state that tax is included in the displayed price.

Payment processing. Payments are processed by third-party payment providers (such as Stripe or Mollie). By subscribing, you authorise us and our payment processors to charge your chosen payment method for recurring subscription fees and any applicable taxes. We do not store full payment card details on our servers.

Free trials. Where we offer a free trial, you will not be charged until the trial period ends, provided you cancel before the trial expires. If you do not cancel, your subscription will automatically convert to a paid plan at the then-current rate and your payment method will be charged accordingly.

Failed payments. If a payment fails, we may retry the charge, suspend access to paid features, or terminate your subscription after reasonable notice. You remain responsible for any outstanding amounts.

Price changes. We may change subscription prices with at least 30 days' notice before the change applies to your next billing cycle. If you do not agree to a price change, you may cancel before the new price takes effect. Price changes will not apply retroactively to your current billing period.

Paid subscriptions renew automatically at the end of each billing period (monthly, unless otherwise specified) unless you cancel before the renewal date. By subscribing to a paid plan, you expressly authorise recurring charges to your payment method for each renewal period at the then-applicable subscription rate.

You can view your renewal date and manage your subscription from your account dashboard under Settings > Billing. For full details on cancellation and refunds, see our Refund & Cancellation Policy.

You may cancel a paid subscription at any time through your account dashboard or by contacting us at hello@sharphour.com.

Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date and will not be charged for subsequent periods. Cancelling does not automatically delete your account or data; you may delete your account separately in accordance with our Privacy Policy.

If you are a consumer in the United Kingdom or European Union, you may have statutory rights including a 14-day cooling-off period in certain circumstances. These rights are explained in our Refund & Cancellation Policy and are not affected except where the Service is supplied during the cooling-off period with your prior express consent, as permitted by law.

The Service, including its software, design, branding, documentation, and all related intellectual property rights, is owned by or licensed to Sharp Hour Ltdand is protected by copyright, trademark, and other laws. Nothing in these Terms transfers ownership of our intellectual property to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal scheduling purposes during your subscription term.

Your content. You retain ownership of content you submit through the Service, including booking page text, profile information, and uploaded materials ("Your Content"). You grant us a worldwide, non-exclusive licence to host, store, reproduce, and display Your Content solely as necessary to provide, maintain, and improve the Service.

You represent that you have all rights necessary to submit Your Content and that Your Content does not infringe any third-party rights or violate applicable law. We may remove content that we reasonably believe violates these Terms or applicable law.

Feedback or suggestions you provide about the Service may be used by us without obligation or compensation to you.

The Service may integrate with third-party calendar providers, video conferencing tools, payment processors, and other services. Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services and do not guarantee their availability or performance.

Where you connect a third-party calendar or application, you authorise us to access and process data from that service as necessary to provide calendar sync and scheduling functionality, in accordance with our Privacy Policy.

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

Where you use the Service to schedule appointments with your clients, guests, or contacts ("End Users"), you may act as a data controller in respect of their personal data. You are responsible for providing appropriate privacy notices to End Users and ensuring you have a lawful basis for collecting and sharing their data through the Service.

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will meet your requirements, be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You use the Service at your own risk.

Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable consumer protection law.

To the fullest extent permitted by applicable law, Sharp Hour Ltd and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred pounds (£100).

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under the laws of England and Wales; or (d) breach of your statutory rights as a consumer where such rights cannot be waived.

You agree to indemnify and hold harmless Sharp Hour Ltd, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights, including the rights of End Users whose data you process through the Service.

This indemnity does not apply to the extent a claim arises from our negligence or wilful misconduct.

By you. You may stop using the Service and delete your account at any time. Cancellation of a paid subscription is governed by Section 7 and our Refund & Cancellation Policy.

By us. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have breached these Terms, pose a security risk, or if we are required to do so by law. Where practicable, we will give you notice and an opportunity to remedy a breach before termination.

Effect of termination. Upon termination, your right to access the Service ceases immediately (or at the end of your paid period, if applicable). Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will continue to apply.

We may delete account data after termination in accordance with our Privacy Policy and applicable law. You are responsible for exporting any data you wish to retain before closing your account.

We may update these Terms from time to time. When we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice within the Service at least 30 days before the changes take effect, unless a shorter period is required by law or for security reasons.

The "Last updated" date at the top of this page indicates when these Terms were most recently revised. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree, you must stop using the Service and cancel your subscription before the changes take effect.

These Terms and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these Terms, subject to any mandatory rights you may have as a consumer to bring proceedings in the courts of your country of residence within the European Union or United Kingdom.

If you are a consumer, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration body, but we will consider reasonable requests to resolve complaints informally.

Entire agreement. These Terms, together with the Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Sharp Hour Ltd regarding the Service and supersede prior agreements on the same subject matter.

Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, with notice to you where required by law.

Force majeure. We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet failures, or actions of government authorities.

If you have questions about these Terms, please contact us:

• Sharp Hour Ltd
• Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
• Email: hello@sharphour.com